Ruma Care
Terms of Use
Last Updated: June 1, 2026
1. Acceptance of Terms
These Terms of Use (“Terms”) are entered into by and between you and Ruma, Inc. (“we,” “Ruma Care,” “us,” or “our”). These Terms govern your access to and use of rumacare.com and any related subdomains (the “Website”). By accessing or using the Website, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you do not have permission to access or use the Website.
These Terms apply to all visitors, users, and others who access or use the Website. Access to and use of Ruma Care’s prior authorization automation platform (the “Platform”) is subject to a separate agreement between Ruma Care and your organization, and where applicable, a Business Associate Agreement (“BAA”) required under the Health Insurance Portability and Accountability Act (“HIPAA”). These Terms do not govern use of the Platform.
2. Changes to Terms
We reserve the right to modify these Terms at any time. The date these Terms were last revised is identified at the top of the page. All changes are effective immediately upon posting, and by accessing or using the Website after changes are posted, you agree to those changes. We will provide conspicuous notice of material changes on the Website or by other means of communication.
3. Privacy Policy
We collect certain information from your access to and use of the Website, as described in our Privacy Policy. By accessing the Website, you acknowledge our Privacy Policy, which describes our information collection, use, and sharing practices. Our Privacy Policy is incorporated into these Terms by reference.
4. License to Use the Website
Provided you comply with these Terms, Ruma Care grants you a limited, nonexclusive, revocable, non-assignable, non-transferable, non-sublicensable license to access and use the Website solely for your own personal and internal business purposes, including to learn about our services, contact us, and access publicly available resources we make available.
You may download or print one copy of the Website’s visible content for your own internal use, provided you do not modify or delete any copyright, trademark, or other proprietary notices.
5. Healthcare Disclaimer
The Website and its content are provided for informational purposes only. Nothing on the Website constitutes medical advice, clinical guidance, legal advice, or a recommendation for any specific treatment, medication, or course of action. Information about prior authorization processes, payer policies, and clinical documentation on the Website reflects general industry information and is not a substitute for professional medical or legal judgment.
Ruma Care’s Platform automates administrative workflows for healthcare providers and is not intended to replace the independent clinical judgment of licensed healthcare professionals. No content on the Website creates a provider-patient relationship or a professional relationship of any kind between you and Ruma Care.
6. Intellectual Property
The Website, including its text, audio, video, graphics, charts, photographs, interfaces, icons, software, computer code, data, trademarks, logos, slogans, names of products and services, documentation, other components and content, and the design, selection, and arrangement of content, are and will remain the exclusive property of Ruma Care or, as applicable, its suppliers, licensors, and partners.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Ruma Care. Any unauthorized use of any trademarks, trade dress, copyrighted materials, or any other intellectual property belonging to Ruma Care or any third party is strictly prohibited and may be prosecuted to the fullest extent of the law.
Except as expressly described in these Terms, no licenses or other rights, express or implied, are granted to you under any patent, copyright, trademark, trade secret, or other intellectual property right of Ruma Care.
7. Restrictions on Use
You must not:
• Copy, reproduce, display, duplicate, sell, publish, post, license, rent, distribute, modify, translate, adapt, reverse-engineer, or create derivative works of the Website or any part of the Website without Ruma Care’s prior written consent.
• Engage in data mining or similar data gathering or extraction activities, or retrieve data or other content from the Website for purposes of creating or compiling that content for any purpose.
• Access, use, or copy any portion of the Website through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms.
• Use the Website to post, transmit, input, upload, or otherwise provide any information or material that contains viruses, worms, trojan horses, logic bombs, malware, ransomware, adware, or other harmful computer code or programming routines.
• Use the Website for unlawful purposes or in violation of any applicable federal, state, or local law or regulation, including those governing data privacy and healthcare information.
• Engage in activities that aim to render the Website or associated services inoperable or to make their use more difficult.
• Misrepresent your identity or affiliation with any person or organization, submit inaccurate or fraudulent information, or act in a manner that harms the reputation or business interests of Ruma Care.
• Attempt to gain unauthorized access to any portion of the Website, any accounts associated with the Website, or any systems or networks connected to the Website.
8. No Warranty
The Website is provided “as is” and “as available,” without any warranty of any kind. Ruma Care makes commercially reasonable efforts to ensure that information on the Website is accurate and up to date, but neither accuracy nor reliability can be guaranteed. Ruma Care does not warrant or guarantee the quality, completeness, timeliness, or availability of the Website, and is not responsible for any typographical or other errors on the Website.
To the maximum extent permitted by applicable law, Ruma Care expressly disclaims all warranties of any kind with respect to the Website, whether express or implied, including without limitation warranties regarding availability, quality, accuracy, merchantability, fitness for any use or purpose, compatibility with any standards or user requirements, title, and noninfringement. Ruma Care has no responsibility for the timeliness, deletion, misdelivery, or failure to store any user communication.
Your use of the Website is at your own risk. You, alone, are responsible for any damage to your computer hardware, software, systems, or networks, any loss of data resulting from the download of any information from the Website, and any other damage that may be incurred.
9. Limitation of Liability
To the maximum extent permitted by applicable law, in no event will Ruma Care, its affiliates, or its or their respective directors, officers, owners, employees, contractors, representatives, consultants, agents, suppliers, or licensors (individually a “Ruma Care Party” and together, “Ruma Care Parties”) be liable for any indirect, special, incidental, exemplary, punitive, or consequential loss or damage, or any other similar loss or damage of any kind, arising out of or in connection with the Website or your access to, use of, or inability to access or use the Website, whether the claim is based in contract, tort (including negligence), strict liability, warranty, or otherwise, and even if a Ruma Care Party has been advised of the possibility of such loss or damage.
Your sole and exclusive remedy is to stop accessing and using the Website. Without limiting the foregoing, in no event will Ruma Care Parties’ aggregate liability to you exceed one hundred dollars ($100). Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions and limitations may not apply to you.
10. Indemnification
You agree to indemnify, defend, and hold harmless Ruma Care Parties from and against all losses, claims, liabilities, demands, complaints, actions, damages, judgments, settlements, fines, penalties, expenses, and costs (including without limitation reasonable attorneys’ fees) that arise out of or in connection with your access to or use of the Website, your misuse of any material or information obtained from the Website, or your breach of these Terms. We reserve, and you grant to us, the exclusive right to assume the defense and control of any matter subject to indemnification by you, at your expense.
11. Links to Third-Party Websites
Our Website may contain links to third-party websites or services that are not owned or controlled by Ruma Care. Ruma Care has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these third parties or their websites.
You acknowledge and agree that Ruma Care shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available on or through any such third-party websites or services. We encourage you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
12. Governing Law and Dispute Resolution
These Terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
Any dispute, controversy, or claim arising out of or relating in any way to these Terms, including without limitation any dispute concerning the construction, validity, interpretation, enforceability, or breach of the Terms, shall be exclusively resolved by binding arbitration. In the event of a dispute, the complaining party shall notify the other party in writing. Within thirty (30) days of such notice, the parties shall attempt to resolve the dispute in good faith. Should the dispute not be resolved within thirty (30) days after such notice, the complaining party shall seek remedies exclusively through arbitration administered by JAMS Mediation, Arbitration and ADR Services, conducted in San Francisco, California. The demand for arbitration shall be made within a reasonable time after the claim has arisen, and in no event more than one (1) year from when the aggrieved party knew or should have known of the controversy, claim, or breach.
13. General
Ruma Care welcomes feedback and comments regarding the Website. Any comments or feedback you submit to us will not be treated as confidential. We may use any comments and feedback you send us at our discretion and without attribution or compensation to you.
We may assign our rights and delegate our duties under these Terms at any time to any party without notice to you. These Terms inure to the benefit of Ruma Care’s successors and assigns. You may not assign your rights or delegate your duties under these Terms without our prior written consent.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ruma Care regarding your use of the Website, and supersede all prior and contemporaneous understandings, agreements, and communications relating thereto. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The headings in these Terms are for convenience only and do not affect the interpretation of these Terms.
Any provisions of these Terms that by their nature should survive termination — including provisions regarding indemnification, limitation of liability, intellectual property, and dispute resolution — will continue in effect beyond any termination of these Terms or of your access to or use of the Website.
These Terms and any other documentation, agreements, notices, or communications between you and Ruma Care may be provided to you electronically to the extent permissible by law.
14. Contact Us
If you have any questions about these Terms or the Website, please contact us at:
Ruma, Inc.
San Francisco, California
Email:team@rumacare.com
